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To assist the business in providing day‐to‐day IT support to our customers. The role will be based at our St Ives office. There will be some potential local travel for the staff member to client’s sites, but this is expected to be minimal.

The role will encompass dealing with requests/incidents that are logged in the IT service management tool in a professional manner aligned to the agreed SLA’s. Service desk tickets are logged via email/phone/web/WhatsApp so familiarity with these technologies is essential. Full training will be provided on the service desk toolset. The position provides exposure to a broad range of IT related products and activities so there will be plenty of opportunity to learn on the job and a training programme will be put in place to aid personal development.

As part of the team you will also have the opportunity to help improve our internal systems, procedures and knowledge base by contributing and collaborating.

Permanent £18,000 – £21,000 + bonus 20 days leave/year

Further information is available here

Submit your CV to info@ishango.co.uk

Working within our established Data and Reporting team, this candidate must have previous experience with the use of data analytics tools and techniques. 

This role will primarily be responsible for deploying the Ishango approach to data management and reporting to our clients, with an opportunity to grow skillset and get more involved with our data science projects.

Contact us for more information